A photograph of Deborah Harrison.

When AI needs a personality, you need a team of creatives to work hand-in-hand with the technical folks. Deborah Harrison, our guest on this episode of the Georgian Impact Podcast, is one of those creatives. She talks about how she and her team developed Cortana, Microsoft’s conversational assistant. You’ll Hear About: Deborah’s role as Senior…

Read More
Flatbed trailers each with a loaded shipping container.

Shipwell is on a mission to transform the shipping industry through technology—turning multi-leg journeys involving several parties and complex logistics into structured, predictable workflows that delight shippers around the world. Success depends upon delivering visibility at scale. Doing so requires high-quality data—which is crucial to understanding where items are. But many traditional operators are still…

Read More
A photograph of Derek Belch.

Virtual reality and augmented reality are becoming more mainstream every day. At its peak, 28 million people were running around trying to catch virtual monsters in Pokémon Go. But it isn’t all fun and games – the corporate world is eyeing VR as a cheaper, more effective and engaging way to train employees – and…

Read More
Chatbot Feedback Loops. A photograph of a hand holding a smartphone displaying a microphone symbol. Overlaid on the image is a conversation of a bot with an unknown person. The bot begins the conversation by asking How can I help you?

This post was originally published on chatbotsmagazine.com. So you’ve just set up your chatbot, and it’s working well — congrats! Now for the bad news: if you don’t set up a feedback loop right away, your chatbot could already be falling short of its potential. But what does a great chatbot feedback loop look like, and how…

Read More
A photograph of a man working at a desk in an office.

Jason Brenier, our VP of Product and Innovation, recently moderated a panel discussion on the latest trends in NLP at BotTO with Justina Petraityte, Data Scientist and Developer Advocate for Conversational AI at Rasa, Cameron Schuler, Chief Commercialization Officer and VP, Industry Innovation, at Vector Institute, Gordon Gibson, Machine Learning Lead at Ada and Mangirdas…

Read More
A photograph of David Vazquez.

Earlier this year, Google Duplex garnered lots of attention when it shared its demo of an interaction between a very life-like bot and a human being. It was an impressive display of the potential of text-to-speech applications. Although text to speech has been around for a long time, these days it’s improving so quickly that…

Read More
In the foreground three people sit together on a couch with a laptop open in front of them. Two people hold notepads. In the background two people sit together on the floor with an open laptop in front of them.

Editor’s note: This page is a summary of our playbook – Building Conversational AI Teams. You can grab your copy of the full playbook below. Conversational AI has the potential to change the way you do business and build relationships with your customers. But these systems will not build themselves (yet). Startups that focus on conversational AI…

Read More
A photograph of Jason Brenier.

After spending the past six months traveling across North America and talking to dozens of companies, Jason Brenier, our Hesad of Product and Strategy, got clear insights into the challenges today’s businesses face. When it comes to conversational AI, one of the biggest is figuring out how to build the right team to support their…

Read More
A person near the peak of a mountain raising their hands above their head.

If you follow the conversational AI space, you’ve likely read an article or two proclaiming “Chatbots are dead!” If you’ve read my overview of conversational AI, you know that I disagree. Conversational AI technologies are already transforming business processes, and they’re only improving. That said, conversational AI definitely offers some challenges. In this post, I’ll talk…

Read More