Episode 130: AI Adoption Starts with Product Management

You might think that getting your customer base to adopt your AI product is a sales and marketing challenge. But it starts much earlier in the product lifecycle, with empathy for your customers’ problems, creating solutions that fit into their workflow and building trust that you’re treating their data with care. Three pillars of AI product management.

Frank Emery, our guest on this episode of the Georgian Impact Podcast, takes us through how Fiix is accomplishing this. They’re connecting teams, tools, data and processes to get critical insights, scale maintenance programs and boost asset performance.

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You’ll Hear About:

●Fiix’s approach to customer privacy and security while collecting and aggregating data.

●The benefits of AI and how Fiix has integrated it into their research process.

●The importance of customer feedback in Fiix’s beta process.

●Why Unsupervised AI is right for Fiix.

●How Fiix’s new AI solutions are addressing real client needs.

Who is Frank Emery?

Frank Emery is the Sr. Product Manager – Applied A.I. at Fiix Software. He has close to a decade of experience in product management having worked at Bibliocommons, Points, and ecobee. Frank received his MBA from the University of Toronto’s Rotman School of Management.